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License verification timeout

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izi
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License verification timeout

I saw many times that my scheduled grab job is failing.

I checked the error and saw that basically the License verification is taking time and if it is over few seconds it times out and an error is reported.

How can this be fixed?

log example:


[ Info ] Checking License ..
[ Info ] For License request/update data, see WGLicense.log.txt
[ ] Job finished at 08/02/2022 14:00:11 done in 10s
[Critical]
Object reference not set to an instance of an object.
[Critical]
at  . ..ctor(String )
at  .―. (String[] )
[Critical] Unhandled Exception
[Critical] For detailed info, see log file C:\Users\administrator.OAK\AppData\Local\WebGrab+Plus-S\WebGrab++.log.txt
[Critical] Execution stopped

neo17
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I seem to have the same issue with this failing for many days now. Tried certificate sync, upgraded to V3.2.5.0 from V3.2.0, and making another donation for the hard work.

root@Diskstation:/var/services/homes/hts/.wg++# ./run.sh

WebGrab+Plus/w MDB & REX Postprocess -- version V3.2.5.0

Jan van Straaten
Francis De Paemeleere

thanks to Paul Weterings, Mat8861, Blackbear199 and all the contributing users
--------------------------------------------------------------------------------

Job started at 24/08/2022 22:56:23
Checking License ..
For License request/update data, see WGLicense.log.txt
Job finished at 24/08/2022 22:56:33 done in 9s

Object reference not set to an instance of an object

at  . ..ctor (System.String ) [0x0138d] in :0
at  .—.  (System.String[] ) [0x0034b] in :0
Unhandled Exception
For detailed info, see log file /var/services/homes/hts/.wg++/./WebGrab++.log.txt
Execution stopped

root@Diskstation:/var/services/homes/hts/.wg++# cat WGLicense.log.txt
[ ] WebGrab++ license request and update log
[ ] 2022/08/24 22:56

neo17
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Also tried forcing license update and running as root but still getting the same error

mat8861
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Last seen: 23 min

Hi there, please check your dns and preferrably set to google (8.8.8.8 and secondary 8.8.4.4) we noticed this solves the problem.

neo17
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Changed router DNS to 8.8.8.8 and 8.8.4.4 and seem to be getting the same issue:

bash-4.3$ ./run.sh

WebGrab+Plus/w MDB & REX Postprocess -- version V3.2.5.0

Jan van Straaten
Francis De Paemeleere

thanks to Paul Weterings, Mat8861, Blackbear199 and all the contributing users
--------------------------------------------------------------------------------

Job started at 25/08/2022 10:20:43
Checking License ..
For License request/update data, see WGLicense.log.txt
Job finished at 25/08/2022 10:20:44 done in 1s

Object reference not set to an instance of an object

at  . ..ctor (System.String ) [0x0138d] in :0
at  .—.  (System.String[] ) [0x0034b] in :0
Unhandled Exception
For detailed info, see log file /var/services/homes/hts/.wg++/./WebGrab++.log.txt
Execution stopped

bash-4.3$ cat WGLicense.log.txt
[ ] WebGrab++ license request and update log
[ ] 2022/08/25 10:20

neo17
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Last seen: 3 months

Any help team can provide would be much appreciated...

mat8861
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Last seen: 23 min

what system is this ?

neo17
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Synology/Linux. Never had an issue for past 3+ years until couple weeks ago...

mat8861
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Last seen: 23 min

Running always same version ? Have you tried certificate update ?

neo17
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As indicated in above post few days ago, "Tried certificate sync, upgraded to V3.2.5.0 from V3.2.0, and making another donation for the hard work." Thanks

neo17
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Seems no resolution?

Not sure how to install dotnet on Synology otherwise I would maybe give v4 a try

mordt
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Same error here. Ubuntu 18. Nothing changed in the system .Suddenly started giving me the error (even before getting to .ini configurations):

[ ]
[ ] WebGrab+Plus/w MDB & REX Postprocess -- version V3.2.2.0
[ ]
[ ] Jan van Straaten
[ ] Francis De Paemeleere
[ ]
[ ] thanks to Paul Weterings and all the contributing users
[ ] --------------------------------------------------------------------------------
[ ]
[ ] Job started at 25/09/2022 11:57:55
[ Debug ]
[ Debug ] Running on: Unix 5.4.0.122
[ Debug ] Environment: 4.0.30319.42000
[ Debug ] Mono version: 6.12.0.122 (tarball Mon Feb 22 17:29:18 UTC 2021)
[ Debug ]
[ Debug ] Loading timezone data
[ Debug ] Embedded timezones source: timezone.timezonesdata.txt
[ Debug ] Reading config file: /home/ubuntu/.wg++/WebGrab++.config.xml
[ Info ] Checking License ..
[ Info ] For License request/update data, see WGLicense.log.txt
[ ] Job finished at 25/09/2022 11:57:55 done in 0s
[Critical]
Object reference not set to an instance of an object
[Critical]
at  . ..ctor (System.String ) [0x01381] in :0
at  .―.  (System.String[] ) [0x00351] in :0
[Critical] Unhandled Exception
[Critical] For detailed info, see log file /home/ubuntu/.wg++/WebGrab++.log.txt
[Critical] Execution stopped

I updated the certificates and also checked my DNS.

mat8861
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Last seen: 23 min

Are you sure that with cat /etc/resolv.conf or systemd-resolve --status you have google dns ?
Also change to WebGrabPlus_V3.2.3.7_eval_install or with dotnet 5 sdk you can run version 4

mordt
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DNS is on Google. As I said, I didnt make any changes to configuration on the server. It all worked, till it didnt work.
Where do I download "WebGrabPlus_V3.2.3.7_eval_install"? On a main Webgrab page it's not that version.
Thanks again.

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