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email - mismatch

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stred
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Donator
Joined: 8 months
Last seen: 7 months
email - mismatch

Hi, I signed up last night and donated this morning, now i understand that their will be a delay in activating my donator membership, but i unfortunately signed up and paid with slightly different email addresses and now I cannot test the install on my server due to an email mismatch after changing my registered email to the one I used to pay.

changing the email in the settings back to the original gives a password mismatch instead.

[ ] WebGrab++ license request and update log
[ ] 2021/12/12 10:52
[Error ] Suspected error in License_id detected , check the values in WebGrab++.config.xml
[ Info ] Program update available !! - Version 3.2.2 @http://webgrabplus.com/download/sw/v3.2.2
[ ]
[ Info ] License request/update
[ Info ] Username 'stred'
[Error ] Email mismatch !
[Error ] *******@googlemail.com doesn't match the registered EMail for user 'stred'
[Warning ] The program will not run !!
[Warning ] License has expired !
[ Info ] The program will run with performance settings : 'abuser'
[ Info ] License check .. done

is this fixable?

thanks

Scott

Blackbear199
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Blackbear199's picture
WG++ Team memberDonator
Joined: 6 years
Last seen: 5 hours

sent a message to admin.

stred
Offline
Donator
Joined: 8 months
Last seen: 7 months

thanks much appreciated

stred
Offline
Donator
Joined: 8 months
Last seen: 7 months

the license is now activated, but I still have issues unfortunately.

[ ] WebGrab++ license request and update log
[ ] 2021/12/12 20:24
[Error ] Suspected error in License_id detected , check the values in WebGrab++.config.xml
[ Info ] Program update available !! - Version 3.2.2 @http://webgrabplus.com/download/sw/v3.2.2
[ ]
[ Info ] License request/update
[ Info ] Username 'stred'
[Error ] Password mismatch !
[Error ] ********* doesn't match the registered license password for user 'stred'
[Warning ] The program will not run !!
[Warning ] License has expired !
[ Info ] The program will run with performance settings : 'abuser'
[ Info ] License check .. done

Blackbear199
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Blackbear199's picture
WG++ Team memberDonator
Joined: 6 years
Last seen: 5 hours

you dont use your login password.
click on myaccount at the bottom of the page(or your username at the top) and you will see the password you need to use.
http://webgrabplus.com/faq#faq_4765

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